Student Services Assistant

The Student Services Assistant plays a vital role in enhancing the student experience by providing exceptional customer service and support. This role requires the individual to address student inquiries, manage student needs, and ensure a welcoming and supportive environment that facilitates the success of students at ES, an English language school.

Key Responsibilities:

• Customer Service:
• Serve as the first point of contact for students, providing accurate information and assistance in a friendly and professional manner.
• Respond promptly to student inquiries through various channels, including in-person, email, and phone, ensuring all questions and concerns are addressed effectively.
• Student Support:
• Assist students with day-to-day needs, including registration, course changes, accommodation queries, and other administrative matters.
• Provide guidance on school policies, procedures, and resources available to students, helping them navigate their academic journey.
• Record Keeping and Reporting:
• Maintain accurate and up-to-date records of student interactions, feedback, and any issues raised, ensuring data is handled with confidentiality.
• Prepare reports on student services activities, including trends in inquiries and feedback, to help improve services and student satisfaction.
• Collaboration:
• Work collaboratively with academic staff, administrative teams, and other departments to ensure a seamless student experience.
• Act as a liaison between students and various departments, facilitating communication and resolving issues efficiently.
• Problem Solving:
• Address and resolve student complaints and concerns in a timely and empathetic manner, escalating issues when necessary.
• Proactively identify and address potential challenges students may face, providing solutions to enhance their experience.
• Continuous Improvement:
• Continuously seek feedback from students to identify areas for improvement in service delivery.
• Participate in professional development opportunities to stay updated on best practices in student services and customer service.

Key Deliverables:

• Monthly student satisfaction reports
• Timely resolution of student inquiries and complaints
• Positive feedback from students regarding the support provided

Skills and Qualifications:

• Bachelor’s degree in a related field (Education, Communications, Hospitality, etc.).
• Minimum of 2 years of experience in a customer service or student support role.
• Strong communication and interpersonal skills, with the ability to work effectively with students.
• Excellent organizational and problem-solving abilities.
• Proficiency in Microsoft Office Suite and student management systems.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.

Personal Attributes:

• Empathetic and student-focused approach.
• Proactive, with a strong sense of responsibility and attention to detail.
• Positive attitude and willingness to go the extra mile to support students.

Job Type: Full-time

Pay: AED5,000.00 – AED6,000.00 per month

Application Question(s):

• Do you speak Russian?

Application Deadline: 29/08/2024