Front Desk Receptionist

We require Beauty Salon experienced Ladies with at least 2 years in UAE.

• Warmly greet clients, walk them to the proper beauty station and inform assigned beauticians of their arrival.
• Book and confirm appointments via phone and email.
• Process transactions (cash and credit cards) and issue receipts.
• Offer beverages and chat with clients who are in the waiting area
• Welcome walk-ins, answer questions about services and schedule appointments based on availability
• Inform clients about new services and discounts
• Cross-sell services and products when appropriate (e.g. through informative brochures and gift cards)
• Update client records with contact and billing details, appointments and services offered
• Manage call center
• Maintain a tidy reception area
• Order business cards, brochures and stationery as needed
• Since salon has a wide range of services, receptionist must have knowledge of all of them as well as their purpose and effects.
• Receptionist should call clients and remind them of their booking a day in advance.
• Between of each appointments make sure to leave 10-15 mins extra before scheduling next appointment
• Maintaining cleanliness of a salon, especially in the early morning before opening time, will also be your duty.
• Determine customers’ need for salon services by figuring out their problem areas such as skin and hair issues
• Ensure that customers are handed over to the correct hair or nail expert within the salon
• Ask customers for feedback on salon’s services and provide assistance with problems or complaints
• Call clients who are late for appointments and see if they are running late or are a no-show
• Inventory responsibilities, inventory has to finished and handed over to manager maximum by 25th day of every month
• Receptionist is responsible for taking photos and videos of each services and handing over to creative director.
• To be successful in this role, you should be highly organized and able to manage clients with grace, even during peak demand.
• Ultimately, you will help boost our reputation by building friendly, trusting relationships with customers.
• You also need to be extremely well organized and be physically presentable.

Skills Required:

· Telephone Skills,

· Verbal Communication,

· Microsoft Office Skills,

· Listening,

· Professionalism,

· Customer Focus,

· Organization,

· Informing Others,

· Handles Pressure,

· Good selling skills,

· Supply Management,

· Inventory knowledge

· Ability to interact positively with the guest and other employees at all levels.

· Ready to compromise and offer assistance when it comes to team effort.

· React sensitively to the needs and behavior of others

· Dealing friendly and pleasantly with guests and other team members.

· Ability to self- control emotions under adverse conditions and stress.

Job Type: Full-time

Pay: AED4,000.00 – AED9,000.00 per month

Application Deadline: 05/09/2024